FAQ

  • Can i change the shipping address for my order? 

We will be happy to change the shipping address for your order! Please contact us ASAP with you order number and the updated address. We are only able to make changes to your order if it has not yet entered the packing process.

  • Can i change the email address to my order?

Yes! Please email us with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address.

  • What is the Processing Time?

    Our average processing time is 1-5 business days. Processing time can be longer for specific items. Please note during the holiday season(Nov 10th - Jan 10th) additional processing time is needed(up to 3 weeks).  After an order has been processed it will then ship out via the method selected when you checkout.

  • Can I modify my order after I`ve placed it?

No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!

  • Can i cancel my order after I`ve plced it?

No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!

  • I put the wrong address and the package has shipped what can i do?

    Sadly, if you provided an incorrect address/ incomplete/ or moved since placing order we will not take responsibility for shipping costs. A new product can be shipped after reshipping costs have been paid for. You can contact USPS and see if they can re route your package.

  • What should I do if an Item is Damaged?

Please contact our customer service team at pretty girls.llc@gmail.com within 5 days.  Please also contact USPS to file a damaged package claim if your order has priority shipping and includes insurance.  Non-priority shipping does not include insurance.  Unfortunately we are not responsible for any damage caused via shipping. If you are concerned about damage, loss or theft please chose the priority shipping option at checkout which includes USPS delivery insurance. 

  • Help! My package is missing or it shows it has been delivered but I did not receive it? 

If your package shows delivered please wait up to 24 hours to verify delivery before contacting USPS.

Unfortunately , we are not responsible for lost or stolen items. once the orders leave our warehouse the package  is in the care of USPS. Customer is required to submit a claim directly with USPS and follow their guidelines.

Here are the steps with a lost USPS package. First step is to call USPS with the tracking to see if they can locate it. If they can not then you must fill out a lost package report with USPS. Here is the link: https://www.usps.com/help/missing-mail.htm   Usps number 1-800-275-8777